CAR-RESEARCH
Missed Opportunity Interviews
Sold / Service Interviews
Concern Resolution / All Excellent
CAR-INTERACTIVE
CRM Software
ILM Software
Showroom Control Manager
Marketing Center
CAR-MARKETING
Automated Specials
Dynamic Dealer Branded Sites
Pay-Per-Click Advertising
Search Engine Optimization
Service Reminder Program
Service Drive Control Manager
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Service Drive Control Manager
Our New SERVICE DRIVE CONTROL MANAGER can keep your management team and service advisors focused on things that will make a difference today! CAR-Marketing's Service Drive Control Manager can answer all of the questions listed below and more while your customer still has their vehicle in your shop! This program is so advanced, it is patent pending.
- Which vehicles are going to get a multi-point inspection? And which ones are not?
- Which vehicles have part of the services completed and still have not had the multi-point inspection completed?
- Do we really want to wait until the vehicle is finished and ready to go before we check it out for our customers?
- What is the maximum time you want a waiter to be in shop without update by advisor? Have any missed this criteria right now? And what is the maximum time without contact on longer carry-overs etc. Any in there that have not been contacted?
- How many customers have their vehicles in the shop and we have not gotten their email?
- How many one line repair orders?
- How many vehicles have premium services i.e. flushes, 30k etc. What percentage of vehicles in shop and how many per vehicle?
- Are any vehicles about to miss their promise time? Do they have a promise time set by advisor? How many have already missed the promise time? Is there an action contact related to this?
- How many customers are in a rent car or loaner?
- Current dollars WIP( work in process) by RO and summaries.
- How many declined maintenance customers have had a documented TO or second attempt?
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