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 ABC DEALERSHIP Customer Information Sold Interview 
Sold (1) - $31,341      Service (0) - $0      Total Customer Value - $0 
Customer Kerry Customer Visit Date 5/17/2008
Address 1234 Anyway Ave Completed Date 5/19/2008 4:45:02 PM
  Mt Dora, Fl 32757 Home Number (352) 735-0000
Salesperson Lee Sales Work Phone (407) 786-0000
Manager Scott Manager Cellular Phone
Vehicle Tundra Pager
Finance Manager Kenneth Manager Deal # 42939

Successfully Completed Interview

Question 1: What source of advertising led you to ABC DEALERSHIP?
Channel 6
 
I saw an ad on channel six. I also drove by. That was the only way I knew about the dealership.
Question 2: Please rate your salesperson, Lee Sales, on his/her professionalism and integrity.
Excellent
 
Jeff also helped me. Jeff was excellent and Lee was good.
Question 3: Did the finance manager, Kenneth Manager, go over the details of your contract with you and explain the options available to you?
Yes
Question 4: Please rate your finance manager, Kenneth Manager, on his/her ability to complete your paperwork in an accurate and timely manner.
Excellent
Question 5: Did either the finance manager, , or your salesperson, Lee Sales, go over the manufacturer's warranty with you?
Yes
Question 6: Was your vehicle full of gas and clean at the time of delivery?
Yes
Question 7: Did your salesperson show you the service department and explain the service hours?
Yes
Question 8: Did anyone from our dealership follow up with you after the purchase of your new vehicle?
Yes
Question 9: When you took possession of your new vehicle were the options, features, controls, the maintenance and manufacturer's warranty explained to you?
Yes
Question 10: Were you satisfied with the condition of your new Toyota when you picked it up from the dealership? If no please explain.
Yes
Question 11: Do you feel that you can rate your overall buying experience with ABC DEALERSHIP excellent in all categories?
Yes
Question 12: Are you interested in adding any accessories to your new vehicle? If so, please explain.
 
No.
Question 13: Based on your sales experience, would you recommend ABC DEALERSHIP as a place to purchase a vehicle?
Yes
May I get your email address?
Home: kerrygator@embarq.com   

 

Call Information 5/19/2008 12:06:53 PM (DLG0)
5/19/2008 12:07:01 PM (DLG0)
5/19/2008 4:40:07 PM (JM0)
Completed By
Completed Date
Call Attempts
JM0
5/19/2008 4:45:02 PM
3

 

Dealership Action Notes