Account Management

General Overview

At CAR-Research XRM, our relationship with you begins with the first inquiry or handshake and then continues long after we implement the system. Our customers are our partners and so our mutual successes are intertwined. We will assign you a dedicated and experienced Account Manager who will take your dealership through the “Crawl, Walk, Run, and Fly” Program to ensure and maximize your dealership success.

CAR-Research XRM’s Account Management includes kick-off training for your dealership, recurring dealership visits, webinars, informative online training courses, comprehensive pulse reports, and unparalleled tech support. The goal of our Account Management Team is to develop a lasting customer relationship and provide excellent return on your investment so that you can do what you do best, sell cars.

Key Features and Benefits

• Experienced and dedicated Account Managers assigned to a dealership to help maximize and ensure dealership success
• Kick-off training that is tailored to your dealership’s unique selling process
• Develop relationships with dealership and provide excellent return on your investment so you can do what you do best, sell cars
• Wrap-up visits with the dealership owner or general manager
• Comprehensive hands-on training that engages dealership staff, enhances product familiarity, enforces best practices, and more
• Recurring dealership visits by the assigned Account Manager for mentoring and training sessions
• Recurring webinars that achieve the same goals as on-site visits
• Weekly online training classes over a variety topics that are great for new hires or continuing education
• Step-by-step instructions that help old and new users maximize the vast functionality of XRM
• Ability to schedule online training courses tailored specifically for your dealership’s needs
• Comprehensive pulse reports that give you a detailed view of your dealership’s operations
• Remote monitoring to verify if dealership staff is using XRM properly and to its full potential
• Monthly report cards and mentoring sessions